CTTD EPEACE Returns Policy

Disclaimer: In the event of any discrepancy or conflict, the English version will prevail over the translation. Most items purchased from sellers listed on CTTD EPEACE are returnable within the return window, except those that are explicitly identified as not returnable.

For the products that are returned by the customer, the refund is issued to the original payment method (in case of pre-paid transactions) or to the bank account / as CTTD EPEACE PRIVATE LTD Pay balance (in case of Pay on Delivery orders), the details for making such refund and the timelines are detailed in the refund policy available here. 

General Returns Policy

·         CTTD EPEACE Digital Devices

·         Movies, Music, and Video Games

·         Books

·         Mobiles, Computers

·         TV, Appliances, Electronics

·         Home

·         Home Improvement

·         Kitchen

·         Toys and Baby Products

·         Sports, Fitness, and Outdoors

·         Beauty, Health, and Groceries

·         Clothing and Accessories

·         Jewellery, Watches, and Eyewear

·         Handbags and Luggage

·         Car, Motorbike, and Industrial

·         Lead-acid Batteries

·         Inspect and Buy Label

·         Seller Fulfilled Items

·         General Returns Policy

Applicable products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on CTTD EPEACE.

If you report an issue with your Smartphone, Tablet, Laptop, Television, Air Conditioner, Refrigerator, Washing Machine, Microwave, we may facilitate scheduling a technician visit to your location. This visit is scheduled by placing an order with CTTD EPEACE through CTTD EPEACE Customer Services. Subject to CTTD EPEACE Customer Services Terms and Conditions, a resolution will be provided based on the technician's evaluation report.

Return will be processed only if:

it is determined that the product was not damaged while in your possession.

the product is not different from what was shipped to you.

the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).

If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. CTTD EPEACE shall not be liable in any manner for any misuse or usage of such information.

Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or colour of product ordered or incorrect product ordered.

Products marked as "non-returnable" on the product detail page cannot be returned.

No additional information is required to return an eligible order unless otherwise noted in the category specific policy.

Products may be eligible for replacement only if the same seller has the exact same item in stock.

If the replacement request is placed and the seller does not have the exact same product in stock, a refund would be issued to you.

Products purchased by international customers are not eligible for returns. However, orders made by international customers are eligible for refunds.

To know about the Return window for CTTD EPEACE Business orders, please visit here.

Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 10 days from the delivery of the product.

Categories with associated return window and exceptions, if any:

For warranty related information please check CTTD EPEACE Device Return Policies.

Downloadable Gadgets are non-returnable due to consumable (digital) nature of the product.

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective, or different/wrong item delivered to you.

Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Non-Returnable- For all Wind Instruments (Harmonicas & Flutes)

Musical Instruments are non-returnable due to hygiene/health and personal care/wellness nature of the product.

However, in the unlikely event of damaged, defective, or different/wrong item delivered to you, we will provide a full refund or free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

due to consumable (digital) nature of the product are non-returnable.

However, in the unlikely event of damaged, defective, or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Video Games item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective, or different item delivered to you.

Please keep the item in its original condition, with outer box or case, accessories, CDs, user manual, warranty cards, scratch cards, and other accompaniments in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Non-returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns.

New or Used Books items are eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective, or different item delivered to you.

Please keep the item in its original condition, with outer box or case, accessories, CDs, user manual, warranty cards, scratch cards, and other accompaniments in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Note: Books are non-returnable for International Customers for Export Orders.

Mobiles, Computers and other Electronics goods or accessories are eligible for free replacement, within 7 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

In the rare event that you receive a damaged device, please create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected.

For device-related issues in:

Please contact 24/7 CTTD EPEACE Customer Service

In certain cases, we may also facilitate scheduling a technician visit to your location. Based on the technician's evaluation report, we will provide resolution. Please keep the item in its original condition, with original accessories like chargers, headsets etc., brand outer box, MRP tags attached, user manual in manufacturer packaging for a successful return pick-up.

Mobile Accessories (new and renewed) are eligible for free replacement/refund, within 7 days of delivery, in an unlikely event of damaged, defective, or different/wrong item delivered to you.

Please keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

7 Days Replacement only: Power Banks (new and certified refurbished), Headsets (new & certified refurbished), Data Cables (new & certified refurbished) and Travel Chargers & Adapters new & certified refurbished).

For all device-related issues in:

Please contact 24/7 CTTD EPEACE Customer Service

Non-Returnable: Screen guards, screen protectors and tempered glasses

Tablets (new and renewed), Workspace and Gadget Accessories are eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective, or different item delivered to you.

 

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs, and original accessories in manufacturer packaging for a successful return pick-up.

For all device-related issues in:

Please contact 24/7 CTTD EPEACE Customer Service

For few products, we may facilitate scheduling a technician visit to your location. Based on the technician's evaluation report, we will provide resolution.

Laptops (new and renewed), Printers are eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective, or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs, and original accessories in manufacturer packaging for a successful return pick-up.

For few products, we may facilitate scheduling a technician visit to your location. Based on the technician's evaluation report, we will provide resolution.

Desktops, Monitors, Pen Drives, Hard Drives, Memory Cards, Internet Devices, Computer Accessories, Graphic Cards, CPU, Power Supplies, Motherboards, Cooling Devices, TV cards, Computing Components (new and certified refurbished) and Ink      

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective, or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs, and original accessories in manufacturer packaging for a successful return pick-up.

For few products, we may facilitate scheduling a technician visit to your location. Based on the technician's evaluation report, we will provide resolution.

Non-Returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns.

Office & Stationery Supplies (new and renewed)

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective, or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards and original accessories in manufacturer packaging for a successful return pick-up.

Non-Returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns.

Networking Devices (new and renewed)

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective, or different item delivered to you.

 

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing a replacement

Software            

Non-Returnable

This item is non-returnable due to consumable (software keys/code) nature of the product

However, in the unlikely evet of damaged, defective, or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior issuing refund / replacement.

For software-related technical or installation issues, please contact the brand directly.

TV, Appliances, Electronics

Televisions, Large Appliances (new and renewed) like Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective, or different/wrong item delivered to you.

Please keep the item in its original condition, with user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

If you report an issue with your Air Conditioner, Refrigerator, Washing Machine or Microwave, we may facilitate scheduling a technician visit to your location. Based on the technician's evaluation report, we will provide resolution.

Digital Cameras, Camera Lenses, Camera Accessories, Security cameras, Speakers & Home Theatres, Headphones               

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective, or different item delivered to you.

Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Home

Home (new and renewed)          

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective, or different item delivered to you. You can also return the product within 10 days of delivery for full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

 

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Wax candles, Wall stickers          

Non-Returnable

This item is non-returnable due to consumable nature of the product.

However, in the unlikely event of damaged, defective, or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Furniture            

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective, or different/wrong item delivered to you.

Please keep the item in its original condition, with user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

If you report an issue, we may facilitate scheduling a technician visit to your location. Based on the technician's evaluation report, we will provide resolution.

Pet – Habitats & Supplies, Apparel & Leashes, Training & Behaviour Aids, Toys, Aquarium Supplies such as Pumps, Filters, and Lights            

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective, or different item delivered to you. You can also return the product within 10 days of delivery for full refund.

Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Pet Food, Pet Shampoos and Conditioners, Pest Control, harnesses, aquarium supplies and Pet Grooming Aids    

Non-Returnable

This item is non-returnable due to hygiene and consumable nature of the product.

However, in the unlikely event of damaged, defective, or different item delivered to you, we will provide a full refund or free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Home Improvement

All home improvement supplies (drilling machines & accessories), Mopping supplies, Ladders (step & telescopic), fasteners & hooks etc    

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective, or different item delivered to you.

You can also return the product within 10 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

All Cleaning, Painting & Decor supplies (like mops/brooms, dustpans, paints, brushes, wallpapers, wall paintings etc.)               

Non-Returnable

This item is non-returnable due to consumable nature of the product.

However, in the unlikely event of damaged, defective, or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement

All Plumbing, Kitchen & Bath fixtures (like Taps, Faucets, Bath hardware, sinks etc.), Safety & Security systems (Safes, Home security systems, Door locks), Sweeping cloths & wipes, Hot water dispensers, Building materials, Dimmer & Lighting controls, cord & power management etc.           

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective, or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Kitchen

Kitchen (new & renewed)           

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective, or different item delivered to you. You can also return the product within 10 days of delivery for full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

All kitchen appliances (like Mixer grinders, Juicers, Blenders, Food Processors, Toasters, Induction, Rice Cookers, Oven toaster grills, etc.) and home appliances (like Fans, Coolers, Water Heaters, Irons, Air purifiers, Humidifiers, Vacuums, etc.)      

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective, or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Extended Warranty cards/vouchers/AMCs etc.  

Non-returnable

This item is non-returnable due to consumable (e-vouchers/coupons) nature of the product

Toys and Baby Products

Toys (new and renewed)

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective, or different item delivered to you.

Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Baby: Bathing and Accessories including FMCG; Diapering (Pads, Covers, Nappy Liners, Wet Wipes); Feeding Bottles, Breastfeeding products, Teethers; Baby Personal Care; Baby Hair & Skin Care Products   

Non-Returnable

This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.

However, in the unlikely event of damaged, defective, or different item delivered to you, we will provide a full refund or free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Baby: Toys, Prams, Strollers, Carriers; Baby Utensils & Feeding Sets, Baby Apparel, Diaper Bags; Baby Furniture’s, Nursery Decor  

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective, or different item delivered to you.

You can also return the product within 10 days of delivery for full refund. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Sports, Fitness, and Outdoors

Sports, Fitness and Outdoors (new and renewed)             

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective, or different item delivered to you. You can also return the product within 10 days of delivery for full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Aerobic Training Machines like Treadmills, Exercise Bikes, Home Gyms/ Multi Gyms, Activity Trackers, Ellipticals, Camping furniture, Bicycles        

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective, or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

All inner apparel, socks, gym supporters, guards, swimsuits         

Non-Returnable

This item is non-returnable due to hygiene/health and personal care/wellness nature of the product.

However, in the unlikely event of damaged, defective, or different item delivered to you, we will provide a full refund or free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Subscription packs, gym vouchers etc.   

Non-Returnable

This item is non-returnable due to consumable (e-vouchers/coupons) nature of the product

Garden & Outdoors       

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective, or different item delivered to you. You can also return the product within 10 days of delivery for full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Fertilizers, Seeds, Live Plants      

Non-Returnable

This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.

However, in the unlikely event of damaged, defective, or different item delivered to you, we will provide a full refund or free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Beauty, Health, and Groceries

Beauty 

Non-Returnable

This item is non-returnable due to hygiene and personal care nature of the product.

However, in the unlikely event of damaged, defective, or different item delivered to you, we will provide a full refund or free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Sports Nutrition (Whey Protein Powders and related Diet Supplements),

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective, or different item delivered to you. You can also return the product within 10 days of delivery for full refund.

Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Mobility and Disability Aids, Joint Supports, Wheelchairs etc.      

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective, or different item delivered to you. You can also return the product within 10 days of delivery for full refund.

Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Household Supplies: Laundry Products (Detergents, Fabric Conditioners), Household Cleaners (Toilet Cleaners, Floor Cleaners, Hand washes, Tissues), Air Fresheners (Sprays, Gels) etc.

Personal Care: Oral Care (Toothbrushes, toothpastes, mouthwashes etc); Feminine Hygiene (Sanitary Pads, Panty Liners, Menstrual Cups etc.); Shaving and Hair Removal (Men’s Shaving – Razors, Blades, Shaving Foams, Brushes etc.; Men’s Beard Care – Beard Oil, Beard Serum etc.; Women’s Hair Removal – Wax Strips, Creams, Razors etc)

Family Nutrition: (Infant Baby Food, Toddlers’, and Kids’ Health Drinks)

Vitamin and Mineral Supplements: (Core Letter Vitamins, Multi-Vitamins)

Contact Lenses and Related Products

Health Care Products: Ayurveda Products, Pain Relief Products, Herbal Supplements, Medical Supplies, Adult Diapers

Non-Returnable

This item is non-returnable due to hygiene and consumable nature of the product.

However, in the unlikely event of damaged, defective, or different item delivered to you, we will provide a full refund or free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Medicines

Non-Returnable

This item is non-returnable due to hygiene and consumable nature of the product.

However, in the unlikely event of damaged, defective, or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

In the event your order is rejected, a refund will be issued per CTTD EPEACE Refund Policy.

Personal Care Appliances: Shavers, Trimmers, Hair Dryers, Straighteners; Skin care, Nail care, medical equipment

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective, or different item delivered to you.

Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Personal Care Appliances: Oral Care Products and Appliances     

Non-Returnable

This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product. However, in the unlikely event of damaged, defective, or different item delivered to you, we will provide a full refund or free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Grocery & Gourmet       

Non-Returnable

This item is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective, or different item delivered to you, we will provide a full refund or free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Clothing and Accessories

Clothing: Trackpants, Joggers, Bathrobes, Thermals, Jackets, Blazers, Coats, Cardigans, Sweaters, Sweatshirts & Hoodies, Sleepwear, Men's Bottoms, Men's Shirts, Men's suits, Men's ethnic wear, Men's Outerwear, Women's bras, Accessories       

This item is eligible for return within 10 days of delivery. You can exchange this item for a different size/colour or return for a full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.

Clothing: Others (including Women's bottoms, Women's outerwear, Jeans, Women's shirts, Women's ethnic wear etc)               

This item is eligible for return within 30 days of delivery. You can exchange this item for a different size/colour or return for a full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.

Non-Returnable Items like lingerie/socks/inner wear are non-returnable due to hygiene conditions. However, in the unlikely event of a damaged, defective, or different item delivered to you, we will provide full refund or replacement if available.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Women Sports Shoes    

This item is eligible for return within 10 days of delivery. You can exchange this item for a different size/colour or return for a full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.

Shoes and Accessories (excluding women's Sports shoes)             

This item is eligible for return within 30 days of delivery. You can exchange this item for a different size/colour or return for a full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement

Men & Women innerwear, Men's Vests, Women's Lingerie, Swimwear, Socks & hosiery 

Non-Returnable

(Bras are returnable)

Non-Returnable Items like lingerie/socks/inner wear are non-returnable due to hygiene conditions. However, in the unlikely event of a damaged, defective, or different item delivered to you, we will provide full refund or replacement if available.

Jewellery, Watches, and Eyewear

Fashion /Imitation Jewellery, Silver jewellery, Precious Jewellery, Eyewear and Analog / Digital Watches (new and certified refurbished)    

This item is eligible for return within 10 days of delivery. You can avail replacement, in an unlikely event of damaged, defective, or different item delivered to you. You can also return the product for a full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Smartwatches/ Activity Tracker (new and certified refurbished) 

In the unlikely event that you received a damaged or defective or a different from ordered product, you can avail free replacement of the product.

If you want to replace this item, please keep the item in its original condition with price tags intact, user manuals, warranty cards, original accessories and in the original manufacturer's box/packaging. Failure may make the item ineligible for replacement.

Gold Coins / Gold Vidhana’s / Gold Chips / Gold Bars / Silver Coins / Silver Bars / Silver Chips / Silver Bullion / Rakhi                Non-Returnable

Handbags and Luggage

Backpacks          

This item is eligible for return within 30 days of delivery. You can avail replacement, in an unlikely event of damaged, defective, or different item delivered to you. You can also return the product for a full refund.

Any luggage products with locks must be returned unlocked. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Handbags, Travel Luggage, Wallets & Travel Accessories

This item is eligible for return within 10 days of delivery. You can avail replacement, in an unlikely event of damaged, defective, or different item delivered to you. You can also return the product for a full refund.

Any luggage products with locks must be returned unlocked. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Car, Motorbike, and Industrial

Rims, Car Parts & Accessories, Bike Parts & Accessories, Helmets & other Protective Gear, Vehicle Electronics (new and renewed)           

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective, or different item delivered to you.

You can also return the product within 10 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Car Tires, Car Care, Chemicals & Fluids, Engine Oils           

Non-Returnable

This item is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective, or different item delivered to you, we will provide a full refund or free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Fasteners, Industrial Electrical, Lab & Scientific Products, Material Handling Products, Professional Medical Supplies, Tapes, Measure & Inspect Products, Industrial Hardware, Industrial Power & Hand Tools (new and certified refurbished)     

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective, or different item delivered to you.

You can also return the product within 10 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Occupational Health & Safety Products (masks, gloves, safety glasses etc.)            

Non-Returnable

This item is non-returnable due to hygiene/health and personal care/wellness nature of the product.

However, in the unlikely event of damaged, defective, or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement

Packaging & Shipping Supplies, Industrial adhesive tapes & sealants, Food Service Equipment & Supplies, airflow & air quality meters etc.         

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective, or different item delivered to you.

You can also return the product within 10 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Lead-acid Batteries

Non-Returnable

This item is non-returnable due to consumable nature of the product.

However, in the unlikely event of damaged, defective, or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement

Inspect and Buy

Products with ‘Inspect & Buy’ label

Seller Fulfilled Items

Return policies that are exclusively Seller Fulfilled are listed below. For all other categories, the return policies mentioned above apply.

Fine Art, Sports collectibles, Entertainment collectibles, Coin collectibles Sellers to be informed of the damage / defect within 10 days of delivery.

CTTD EPEACE Refund Policy

Once we receive your return or the seller notifies us of receipt of return a refund is issued to the original payment method (in case of pre-paid transactions) or to your bank account / as CTTD EPEACE Pay balance (in case of Pay on Delivery orders).

Refund Timelines:

The refund time for different modes of payments is provided below.

Available refund method              Refund Timeframe

Live orders (After the return is received by CTTD EPEACE)              Seller-Fulfilled orders (After seller notifies CTTD EPEACE of receipt of return)

Prepaid Orders

CTTD EPEACE Pay Balance*          2 hours

Credit Card/ Debit Card 2-4 Business Days            3-5 Business Days

Net Banking Account (Credited to Bank Account)

UPI Linked Bank Account              2-4 business days

Pay on Delivery Orders

NEFT to Bank Account    2-4 Business Days            3-5 Business Days

CTTD EPEACE Pay Balance*          2 hours

Paper Cheque   8-10 business days

*CTTD EPEACE Pay balance is a sum of all balances associated with CTTD EPEACE Gift Cards in your CTTD EPEACE account.

If the standard timeframe as mentioned in the above table has expired and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information. Refunds will not be processed in cash. Refunds can be processed via paper cheque only in exceptional cases.

Note: International customers would need to reach out to our Customer Service team to get refunds for their purchase. The refund would be made to the original payment method/instrument used to make the initial purchase.